About Us

Who we are...

1985

The year in which we opened our first store in the Highland Capital, Inverness, which now acts as our headquarters. Since then we have grown to become Scotland's largest independent retailer in our field and now operate from seven locations.

Evolution

In thirty years we have evolved into a supplier of many wonderful things. We supply both trade and retail customers alike; from hundreds of thousands of pounds worth of heavy industry equipment and consumables to the oil and gas sector worldwide, to a simple wine glass for you to relax with at home at the end of a hard day. We are an approved dealer of many of the well-known brands of power tools of which we are one of the country's largest independent distributors, our breadth of knowledge in this area is unsurpassed and we are more than happy to help if you are unsure of what power tool best suits your needs. We also supply to the catering and hotel trades throughout the U.K, so if you are looking for the very best brands in kitchen and cookware then you have come to the right place. We are delighted to offer you great value and service in the following areas:

A Family Run Business

Today, we are still run by the same family who got it all underway back then in 1984. We do not have any shareholders which allows us to remain true to our core values of putting the customer first and offering good honest value for money products with an aftersales service second to none. We are delighted to be able to extend our service and value to you through our website and invite you to Contact us with any queries you may have.

U.K and International

We deliver daily throughout the United Kingdom and routinely ship larger consignments across the world.

What you have said about us

"Great price and great service on these excellent cast iron electrodes. We are based in Devon with hundreds of welding suppliers nearer than HIS. But HIS can not be beaten on price and service."

Wayne. Classic Component Treatments, Devon

"Excellent service - ordered online at work over lunch, phone call from Inverness store half an hour later to say ready for collection. Arrived after work to be greeted with purchase. Delighted."

David Maylin

"HIS is excellent for advice , no matter what you want to know about -chainsaw scaffolding power drills etc etc etc. We are very fortunate to have a HIS near us."

Andrew T Fraser

"Excellent product! Robust, easy to move into position when empty, and a much more attractive piece of 'outside furniture' than a metal bunker. Good price compared with Amazon, and prompt efficient service from HIS. Delighted to recommend."

John Kernahan

"I am very impressed by HIS, thank you so much for the replacement elements for the fire and especially the excellent and speedy way in which you handled this matter. Thank you!"

Richard Jackson

"I actually found the website really easy to navigate and I spend far too much time online in my area of work ;)"

Martin King

"Great shop, fantastic stock and staff always helpful and cheerful - a pleasure to visit."

Carol Bulloch

"Can I just thank your staff for the excellent service received at HIS when myself and another member of staff at Charleston Academy visited recently with two pupils. We met several employees, all of whom went out of their way to give us advice as to what to buy. It is a real pleasure to meet such friendly and knowledgeable assistants, and the quickness of delivery after ordering was also very impressive. Keep up the good work."

Dave Kemp

Terms and Conditions

Phone Number: 01463 239 160

Fax Number: 01463 233 424

We are happy to take orders via Fax or email. We are happy to take orders from Local Government, Schools, Colleges and Charities. Just fax or email your order to us and we will contact you to arrange payment. We can supply pre-sale invoices for your Purchase Orders.

CHEQUES. You may also pay by cheque. Cheque should be made out to "Highland Industrial Supplies Ltd". You should allow 7 working days for cheques to clear, after which the goods will be dispatched (subject to stock availability).

You have the right to cancel an order which is not built to special requirements. Please return the items to us within 28 days from the date they were received. Your delivery will contain a retuns slip, please complete this indicating if you require a refund or replacement. Goods must be returned in an unused state, and with their original packaging. The customer should obtain proof of postage or send goods via recorded delivery. The consumer is liable to pay for the cost of returning the goods to ourselves.

Making a Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

CREDIT CARDS: We accept Visa, MasterCard, Delta, Switch and Solo cards.

Collect in Store

You can choose to collect your order from one of our depots rather than having us deliver your items to you. If you select this option in the checkout, our customer service department will contact you when your order is ready for collection. In the checkout, simply select one of the following depots which is the most convenient for you.

Inverness Elgin Turriff Dundee Perth Fort William Kirkwall

Shipping and Handling

We recommend that goods should be inspected before they are signed for, as goods obviously damaged in transit should be REFUSED. You must notify us as soon as possible and ideally within 24 hours if at all possible, if your goods are subsequently found to be damaged.

If you buy more than one item you will only incur a single delivery charge. You will be charged the highest delivery charge relating to your order.

For example: if you buy 3 items each with a delivery charge of £6.95 then you will incur a single payment of £6.95 (not 3 x £6.95!). If however, you buy 2 items each with a delivery charge of £6.95 and 1 item with a delivery charge of £10.95 then you will pay a single delivery charge of £10.95 for the total order.

Please note that all goods must be signed for on delivery. If you are not at home when your order is delivered, a card will be posted through your door with details regarding collection/re-delivery.

Guarantee

In additional to your legal rights relating to faulty or misdescribed goods, all products come with manufacturer's warranty of between 1 and 5 years. In the unlikely event that your purchase develops a fault within the warranty period, HIS Ltd will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details.

Returns Policy

At HIS Ltd we DO NOT operate a "Try & Return" policy. Faulty goods should be notified to us within 3 working days. If the option of taking them to a local dealership is not available then faulty goods should be returned to our head office. We can arrange courier collection at your cost. For Non-Faulty goods, please inform us within 14 days of receipt of your intention to return them. We must then receive them back within the following 14 days. (Excluding special order items).

All items must be returned in the same condition they were received.

Ordering

An online order through this website constitutes an offer to purchase the item(s) specified by you and does not constitute acceptance of your offer to purchase from us. Your purchase request will be reviewed by a member of our staff and you will be advised when the order has been accepted, normally within 12 hours of your offer. An unsuccessful purchase request will result in a full refund of any monies paid by you to HIS Ltd.